Jill Youds brings 25 years of HR expertise and practice together with senior business leadership experience gained through her executive and non-executive director roles. Jill’s most recent business role was at Virgin Media, where she was the Executive Director heading up the HR Centre of Excellence functions as well as managing Shared Services across the business. Jill had a pivotal role in the successful turnaround of Virgin Media, reflected in high employee engagement and customer satisfaction as well as significant business growth. The last year at Virgin Media she took on a commercial role to support the business in its execution of the Mobile Transformation Program, one of the most ambitious projects Virgin Media has ever undertaken. Prior to Virgin, Jill was at Lloyds Group. Her HR strengths and interests are in talent, leadership, learning, engagement, HR strategy, HR operating model and HR functional leadership. She also has a keen interest in transformation having led many of these in the HR arena and latterly at Virgin Media.